Education in Conflict Management

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Chapter 4 of the textbook “Health Promotion Through Out the Life Span” discusses the importance of the communication process. However, it does not discuss the conflict management aspect of communication.
Recent articles that I have read state that nurses experience 3 times more violence in the work place than any other service workers. Another report I read stated that of nurses surveyed, 30% reported being victims of work place violence. Patients, physicians and other staff members incurred the violence that included both physical and verbal aggression. As a supervisor in a hospital I have seen and heard of many acts of violence in hospitals. Some have caused permanent back injuries among other physical injuries. Although violence should not be tolerated in the work place, I do not believe there is enough education in conflict management in the schools of nursing.

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